How We Started

Lancepilot approached Envazia with the goal of developing a scalable WhatsApp communication tool that would help businesses manage and automate customer interactions in real time. Many sales and support teams struggled with handling multiple conversations, tracking customer history, and ensuring timely follow-ups. They needed a solution that would act as a fully equipped inbox for WhatsApp, providing a seamless way to manage leads, assign chats, and improve engagement.

Project Process

Research & Wireframing

Before development, we conducted in-depth research on WhatsApp’s business API, customer engagement strategies, and the workflow of sales teams using WhatsApp for lead conversion. Based on those insights, we designed wireframes and workflow diagrams outlining the structure of the real-time inbox, conversation management features, and automation tools.

UI/UX Design

The user interface was built with a focus on efficiency, clarity, and smooth navigation. Our goal was to create an inbox that felt as familiar as WhatsApp but with added features for business operations. By keeping the UI intuitive and easy to navigate, we ensured that sales and support teams could adopt the platform instantly without a steep learning curve.

Development & Testing

To ensure scalability and security, we built Lancepilot using:

• WhatsApp Business API for real-time messaging and customer interaction.

• Node.js & Firebase for backend infrastructure, ensuring fast and reliable data management.

• React.js for a dynamic, responsive front-end dashboard that enables seamless chat handling.

• Webhooks & API integrations for connecting with CRM systems and automating customer follow-ups.

During testing, we simulated high-volume customer interactions to ensure the system remained stable under heavy use. We also fine-tuned message synchronization, chat assignment accuracy, and real-time notifications to optimize response efficiency.

Key Features

Lancepilot is more than just a WhatsApp inbox—it’s a complete lead and customer management system. Some of its key features include:

• Real-Time WhatsApp Inbox – All customer conversations centralized in one place.

  
  

• Team Collaboration & Chat Assignment – Assign chats to sales reps or support agents instantly.

  
  

• 24-Hour Conversation Window Clock – Helps businesses track and manage time-sensitive interactions.

  
  

• Customer Profiles & History – View past interactions, purchase history, and notes for personalized communication.

  
  

• Message Templates & Quick Replies – Speed up responses with pre-approved templates and automated messages.

  
  

• Advanced Chat Filters & Tagging – Organize conversations based on status, priority, or customer type.

  
  

Conclusion

With Envazia’s expertise in automation and business communication tools, Lancepilot successfully launched as a WhatsApp-powered sales and support solution. By providing real-time communication, structured lead tracking, and team collaboration tools, the platform has transformed how businesses manage customer conversations.